r877's Privacy Policy

r877 ("we", "us" or "platform") gives the highest priority to the privacy of users in Bangladesh. This Privacy Policy ("Policy") describes what types of information we collect when you use r877's website and services, how that information is used, who it may be shared with, and what your rights are.

By reading and agreeing to this Policy, you confirm that you have understood its terms and are willing to comply with them. Please read this Policy carefully before using r877's services.

1 What Information We Collect

For the purpose of account registration and service delivery at r877, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address
• Mobile number (linked to bKash, Nagad or Rocket)

1.2 Financial Information

• Payment method details (bKash, Nagad, Rocket numbers)
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Login time and location information

1.4 Gaming Activity Information

• Bet history and game logs
• Bonus and promotion usage records
• VIP level and points information

2 Methods of Information Collection

r877 collects information in the following ways:

• Directly provided: Information you give us when you open an account, make a deposit, or contact support.
• Automatically: Through technical logs, cookies and tracking technologies while you use our website.
• Third parties: From trusted third-party services for the purpose of identity verification or fraud prevention.

3 Purpose of Information Use

The information collected is used for the following purposes:

3.1 Account Management and Security

Information is used to create, verify and manage your account. This includes identity verification (KYC), preventing unauthorized access and ensuring account security.

3.2 Payment Processing

Financial information is used to process deposit and withdrawal transactions via bKash, Nagad and Rocket. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.

3.3 Customer Service

Information is used to provide our 24/7 live chat support service in Bengali and to resolve your issues promptly.

3.4 Promotions and Bonuses

Information is used to analyze your gaming patterns and create relevant offers, bonuses and promotions.

3.5 Legal and Regulatory Compliance

Information is used to prevent money laundering, detect fraud and meet applicable legal obligations.

3.6 Responsible Gaming

Information is used to monitor gaming behavior, identify risks of excessive gambling and provide assistance when needed. Visit our Responsible Gaming page to learn more.

4 Information Sharing and Disclosure

r877 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment partners: Necessary information shared with payment processors such as bKash, Nagad and Rocket to complete transactions.
• Identity verification services: With authorized verification agencies to complete the KYC process.
• Legal authorities: With relevant authorities upon court order or as required by applicable law.
• Fraud prevention: With relevant parties to address security threats or fraudulent activity.

5 Data Security Measures

r877 follows industry-standard security practices to protect your privacy:

• SSL/TLS encryption: All data transfers take place through encrypted channels.
• Data encryption: Stored sensitive information is kept in an encrypted state.
• Access controls: Only authorized staff can access the information they need.
• Regular audits: Regular internal and external evaluations of security measures are conducted.
• Firewall protection: Advanced firewalls and intrusion detection systems remain active.
• Two-step verification: Two-factor authentication option for account security.

6 Cookie Policy

r877's website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, perform security checks and save language preferences.

6.2 Analytical Cookies

These cookies are used to monitor website performance and improve user experience. They collect anonymous statistics.

6.3 Cookie Rejection

You can disable cookies from your browser settings. However, this may limit some functionality of the website.

7 Data Retention Period

r877 retains your information only for as long as it is needed to fulfill the relevant purpose or as required by legal obligations:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Financial and identity-related information is retained for the legally applicable period even after the account is closed.
• Transaction records: Long-term retention as required by financial regulations and audit needs.
• Expired data: Information is securely deleted after the designated retention period ends.

8 Your Rights

As a user of r877, you have the following rights:

• Right to access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to object to processing: The right to object to the processing of your information for specific purposes.
• Right to portability: The right to request your information in a readable format.
• Right to withdraw consent: The right to withdraw consent given for optional data processing at any time.

To exercise these rights, contact our support team via live chat or email.

9 Protection of Minors' Information

r877 is for users aged 21 and above only. We do not knowingly collect information from any minor. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If you suspect that a minor known to you is using our services, please notify us immediately.

10 Changes to the Policy

r877 reserves the right to update this Privacy Policy from time to time. Before any significant change takes effect, we will notify you in the following ways:

• Displaying a clear notice on the website
• A pop-up message at login
• A notification to your registered email

Continuing to use the services after the updated policy is published will indicate that you have accepted the new policy. We therefore recommend visiting this page regularly.

11 International Data Transfers

r877's server and service infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, the protection standards described in this Privacy Policy will always apply. We ensure that the receiving party follows the same standard of data protection.

12 Complaint Resolution

For any complaints or questions related to this Privacy Policy, please contact us. We take all complaints seriously and aim to provide a resolution as quickly as possible.

How to submit a complaint:

• Direct contact via 24/7 live chat support in Bengali
• Sending a detailed complaint by email
• Finding answers to common questions on our FAQ page